Attention! System Update Coming!
The short sales platform will be upgraded to a new tool, effective 10/31. Be sure to update the link accordingly.

Escalate an Issue

Escalate a Short Sale Issue to Fannie Mae

If you are a real estate professional seeking assistance with an active short sale, you can escalate certain short sale issues directly to Fannie Mae to get the answers you need. Click below to select the issue you would like to escalate. Upon successful submission, be sure to retain your system generated case # for any necessary follow up.

You can escalate an issue about a short sale involving a Fannie Mae owned property when:

**Note: These escalations are for cases submitted through the HomePath Short Sale Portal as well as those submitted via the HomePath for Short Sale website or any other channel.

For any technical issues (only) with the HomePath Short Sale Portal, for example; trouble logging into your account, website issues, or issues uploading/downloading documents, please call the support center 1-800-232-6643 for assistance.

Equal Housing Opportunity

IT IS ILLEGAL TO DISCRIMINATE AGAINST any person because of race, color, religion, sex, handicap, familial status, (having one or more children), or national origin.

  • In the sale or rental of housing or residential lots.
  • In advertising the sale or rental of housing.
  • In the financing of housing.
  • In the appraisal of housing.
  • In the provision of real estate brokerage services.
  • Blockbusting is also illegal.

Anyone who feels he or she has been discriminated against should send a complaint to: U.S. Department of Housing and Urban Development, Assistant Secretary for Fair Housing and Equal Opportunity, Washington, D.C. 20410.