Submit a Contract — Participating Mortgage Servicers

Submitting an Accepted Contract

Listing agents representing a homeowner on a Fannie Mae short sale should submit their "highest and best" contract with terms acceptable to the homeowner directly to Fannie Mae using the new HomePath Short Sale portal.

Below is a list of mortgage servicers currently supported by the HomePath Short Sale Portal (List not all inclusive):

Bank of America
Short Sale Customer Care: 866-880-1232
Community Loan Servicing, LLC
4425 Ponce De Leon Blvd., 5th Floor
Coral Gables, FL 33146
P.O. Box 469030
Glendale, CO 80246-9030
Fax: 866-282-5682
1000 Technology Drive
O'Fallon, MO 63368
Mortgage Service Center:

300 Prince Georges Boulevard
Upper Marlboro, MD 20774
General Customer Service:

3637 Sentara Way
Virginia Beach, VA 23452
Nationstar Mortgage LLC d/b/a Mr. Cooper
2501 S. State Hwy 121
Bldg. 1
Lewisville, TX 75067
Mortgage Service Center:

300 Prince Georges Boulevard
Upper Marlboro, MD 20774
PNC Mortgage
3232 Newmark Drive
Miamisburg, OH 45342
5016 Parkway Plaza Blvd #200
Charlotte, NC 28217
Shellpoint Mortgage Servicing
75 Beattie Place
Suite 300
Greenville, SC 29601
NMLS ID#1105391
SunTrust Mortgage, Inc.
Mail Code: RVW-5113
PO Box 26150
Richmond, VA 23224
US Bank
PO Box 211128
Eagan, MN 55121
Wells Fargo Home Mortgage
PO Box 10335
Des Moines, IA 50306

What's required before submitting a contract?

  • Use Fannie Mae's loan lookup tool to determine if your client's mortgage is owned by Fannie Mae.
  • Obtain permission to represent the homeowner in the short sale by having them sign the Fannie Mae Homeowner Authorization form.
  • Verify that your client's loan is serviced by one of the mortgage servicers listed above.
  • Collect financial information and contact the mortgage servicer to determine your client's eligibility for a short sale.
  • Request list price guidance from Fannie Mae using HomePath Short Sale portal.
  • The property must have been listed with an active status on a multiple listing service (MLS) for a minimum of five consecutive calendar days, including one weekend (i.e., Saturday and Sunday) prior to submission of any contract to Fannie Mae.
  • Check all contracts for completeness, acknowledge receipt of contract, and assist homeowner in selecting highest and best contract for submittal.

What documents will you need to submit a contract?

Before you submit an accepted contract, have the following documents ready to upload:

  • Estimated HUD-1
  • Purchase Contract
  • Evidence that the property was listed on the applicable multiple listing service

How to submit an accepted contract using the HomePath Short Sale portal:

  • If you are a first time user, you will need to register and create an account to access the HomePath Short Sale Portal.
  • Once logged in, click the Submit an Accepted Contract button from your dashboard and proceed to fill out all the required information on the contract registration form.
  • Be sure to upload all required documents (identified above).
  • Review and submit the highest and best contract with terms acceptable to the homeowner. Upon successful submission, you will receive a system generated email confirmation and you will also be able to print a receipt for your records.

What to Expect

  • All cases submitted into the HomePath Short Sale Portal will be assigned a case number. You can use your username and password to login and check the status of your case.
  • Fannie Mae will update the status of your case based on the results of the internal review of the contract.
  • Fannie Mae may approve the contract or may counter the initial offer. If your contract is countered, all related negotiations will be conducted within the HomePath Short Sale Portal.
  • At any time during contract review, Fannie Mae may request additional documents from you or make comments on your case.
  • In the event that your contract is conditionally approved by Fannie Mae, you will be required to contact the mortgage servicer for final approval of the short sale.

Things to Keep in Mind

  • All short sales must be an "arms length" transaction between seller and buyer.
  • All parties to the sale, including closing agent, must execute the Fannie Mae Short Sale Affidavit.
  • Neither seller nor buyer will receive funds or commissions from the sale of property (except approved relocation assistance for the seller).
  • A deed restriction will be in place that prohibits selling the property within 30 days (at any price) OR selling the property for more than 120% of the short sale price within 90 days.
  • Seller must not remain in property as a tenant or later obtain title or ownership of the short sale property.

If you are ready to submit an accepted contract, click below to enter the Short Sale Portal

Equal Housing Opportunity

IT IS ILLEGAL TO DISCRIMINATE AGAINST any person because of race, color, religion, sex, handicap, familial status, (having one or more children), or national origin.

  • In the sale or rental of housing or residential lots.
  • In advertising the sale or rental of housing.
  • In the financing of housing.
  • In the appraisal of housing.
  • In the provision of real estate brokerage services.
  • Blockbusting is also illegal.

Anyone who feels he or she has been discriminated against should send a complaint to: U.S. Department of Housing and Urban Development, Assistant Secretary for Fair Housing and Equal Opportunity, Washington, D.C. 20410.